How Can My Client Get a New or Replacement ID Card?

Member ID cards are mailed before a member’s effective date so they can begin using their benefits as soon as coverage begins.  If your client has not received a card or needs a replacement, they have several options:

They can call Member Services to request that a new card be mailed to them.

👩‍🔬Member Services

• ☎️1-877-364-4566 (TTY: 711)

• ⏰ Hours: Monday through Friday, 8 AM to 8 PM

• 📆 From October 1st to March 31st, we are available 7 days a week.

A representative can verify the member’s information, confirm the address on file, and issue a new card. You can also stay on the line with your client to help them through the process if needed.

Members can also use the Clear Spring Health Member Portal to request a replacement card at their convenience:

🌐 Member Portal: https://cshmemberportal.com/

• Once logged in, they can:

• Request a replacement physical ID card.

• Confirm or update their mailing address.

• Check the status of their replacement card request

If the need is urgent—for example, if a member has an upcoming appointment or needs to pick up prescriptions—they can access a digital, printable version of their ID card directly through the Member Portal. This digital card includes the same key information as the physical card and can be printed or shown on a mobile device at the point of care.

In addition, if a member can locate their Clear Spring Health confirmation letter, the information it contains (including the Member Number) can be used in place of the physical ID card until a new card arrives. This can help prevent delays in receiving care or prescriptions while the replacement card is in transit.

💡Helpful Tip: Remind your clients to verify their mailing address to ensure all documents from Clear Spring Health arrive promptly, showing we care about their smooth experience.